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Yuan Qi Acupuncture and Health Center – Terms & Conditions and Privacy Policy

 

 

Last updated: February 2026.

 

Welcome to Yuan Qi Acupuncture and Health Center. Please read these Terms & Conditions, Privacy Policy, and Informed Consent carefully before using our services or website. By using the website or booking a session (online or in-person), you confirm that you accept and agree to these terms.

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1. Scope and Applicability

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  • These terms apply to all clients, visitors, and users of the Yuan Qi Acupuncture and Health Center website and practice.

  • Booking via JaneApp or other online platforms constitutes digital acceptance of these Terms, Privacy Policy, and Informed Consent.

  • For minors, parents or legal guardians must complete intake forms, provide digital consent, and be physically present at every treatment session.

  • Yuan Qi Acupuncture is not responsible for technical failures, interruptions, or errors caused by third-party booking platforms, email services, or other online systems. Clients acknowledge that online booking, email communication, and electronic records may be subject to delays or errors beyond the control of the practice.

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2. General Terms

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  • The website content is for general informational purposes regarding TCM services.

  • This content is not personalized medical advice. Clients remain responsible for their own health decisions and are encouraged to consult a licensed physician if necessary.

  • Yuan Qi Acupuncture and Health Center is registered with the Chamber of Commerce in Eindhoven (KvK 74566636).

 

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3. Treatment and Professional Conduct

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  • Treatments include, but are not limited to: acupuncture, moxibustion, cupping, Gua Sha, Tui-Na massage, electro-acupuncture, Chinese herbal medicine, nutrition counseling, breathing exercises, and Qi Gong.

  • The therapist acts in accordance with professional codes, informs clients of treatment options and risks, and may refer to other practitioners if treatment is not suitable.

  • Clients may refuse or discontinue treatments at any time, understanding that this may affect results.

  • Pregnancy, serious medical conditions, blood-thinning medications, or pacemakers must be disclosed before treatment.

  • Yuan Qi Acupuncture and Health Center, its therapists, and staff are responsible for providing care in accordance with professional standards. However, the practice is not liable for indirect, consequential, or unforeseeable damages, including but not limited to failure to achieve desired health outcomes or aggravation of pre-existing conditions, where the treatments were administered according to professional standards and informed consent was obtained. Clients acknowledge that treatment results cannot be guaranteed.

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Risks of Treatments:

  • Acupuncture: mild discomfort, bruising, numbness, dizziness, fainting. Rare: nerve damage, organ puncture, infection.

  • Cupping / Gua Sha: bruising, temporary marks. Rare: mild burns, blisters.

  • Electro-Acupuncture: tingling or tapping sensation.

  • TDP Lamp / warming therapies: rare mild burns.

  • Chinese herbal supplements: generally safe, but may cause nausea, gas, diarrhea, headache, rash; some herbs are contraindicated in pregnancy or with medications.

  • Clients are responsible for informing the therapist of any adverse effects, pregnancy, or medication changes.

 

 

4. Consent

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  • By booking a session, clients confirm they have read and understood the Informed Consent, including treatment methods, benefits, risks, and potential side effects.

  • For minors, parents or legal guardians must complete all intake forms, provide digital consent, and attend every session in person. The parent or guardian remains responsible for the minor’s behavior, communication, and adherence to instructions during treatment.

 

 

5. Payment Terms

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  • Payment is due within 7 days of the invoice date (via online link or cash).

  • Non-payment may result in reminders, additional handling fees (€15), and legal action.

  • Packages must be paid in full, are non-transferable, valid for 12 months, and cannot be refunded, except in exceptional cases at the therapist’s discretion.

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6. Cancellation Policy

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  • Sessions must be cancelled at least 48 hours in advance via email or phone.

  • Late cancellation fees:

    • 48h notice: free

    • 24–48h: €40

    • <24h: full price

    • No-show: full price

  • Repeated no-shows, disrespectful behavior, or refusal to follow treatment advice may result in termination of sessions without notice.

  • Late arrivals may result in shortened session to accommodate the next client.

 

 

7. Insurance and Reimbursement

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  • Clients are responsible for checking with their health insurer regarding reimbursement.

  • Invoices include required details for submission to insurers.

 

 

8. Complaints

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  • Complaints are handled according to the Quality, Complaints and Disputes Healthcare Act (Wkkgz):

    1. Discuss directly with the therapist.

    2. If unresolved, escalate in writing to SCAG or the professional association.

  • Yuan Qi Acupuncture will investigate and mediate fairly.

 

 

9. Privacy Policy (AVG / GDPR Compliance)

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Data Controller:
Yuan Qi Acupuncture & Health Center
KvK: 74566636, Eindhoven, The Netherlands
Email: info@yuanqitcm.com

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a. Personal Data Collected

  • Directly provided: Name, address, date of birth, email, phone number, patient records

  • Health and treatment information (special category data): Medical history, treatment notes, conditions, medications

  • Indirect: Appointment logs, payment records, communication history

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b. Purpose & Lawful Basis

We process your personal data to:

  • Provide acupuncture and related health services

  • Communicate with referring doctors or healthcare providers (with consent)

  • Billing, invoicing, and administrative purposes

  • Internal audits, peer review (anonymized)

Lawful basis:

  • For sensitive health data, processing is necessary for providing health care, medical diagnosis, and treatment under GDPR Article 9(2)(h).

  • For administrative and general personal data, processing is necessary for contract fulfillment and legal obligations.

 

c. Data Storage & Security

  • Health and personal data is stored securely via JaneApp servers.

  • Payment data is handled via PCI-DSS compliant gateways.

  • Only authorized staff have access.

  • Password protection and standard security measures are applied.

  • JaneApp and SnelStart process your data under GDPR-compliant Data Processing Agreements (Article 28).

 

d. Data Retention

  • Medical records: retained for 20 years from the last patient visit (per Dutch medical law).

  • Administrative & financial records: retained for 7 years (per Dutch tax law).

  • After the retention period, data is securely deleted.

 

e. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure (where legally permitted)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (where applicable)

To exercise your rights:
Email info@yuanqitcm.com. Requests will be handled within one month.

 

f. Data Sharing

Your data is never sold or shared for marketing purposes. Data may be shared only with:

  • Practice management software: JaneApp

  • Accounting software: SnelStart

  • Healthcare providers: with your explicit consent

  • Legal obligations: as required by law

 

g. Cookies & Website

  • Cookies are used for website functionality only.

  • No personal data is collected via analytics without explicit consent.

 

h. Complaints

 

i. Updates

  • This policy may be updated; the latest version is always available on our website.

 

Clients may communicate with the practice via email. Email communication may involve certain security risks. Clients who prefer secure portal communication may request this alternative.

 

You may receive communications from Yuan Qi Acupuncture regarding your appointments, updates, or other service-related information. You will not receive promotional or marketing messages without explicit consent. You may withdraw this consent at any time by contacting info@yuanqitcm.com.

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10. House Rules

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  • Clients must behave respectfully and follow staff instructions in emergencies.

  • Personal belongings are the client’s responsibility. The practice is not liable for theft or damage.

  • Materials (books, toys) must be returned after use.

  • Therapists must maintain professionalism; disagreements may lead to referral or termination of sessions.

 

 

11. Consultation with Third Parties

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  • Client consent is required to share medical information with other healthcare providers.

 

 

12. Website Disclaimer

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  • Website content is general information only, not individualized advice.

  • Links or references do not guarantee results or specific outcomes.

  • Information is updated regularly but may change without notice.

  • This website may contain links to external websites for convenience or reference. Yuan Qi Acupuncture does not endorse, guarantee, or take responsibility for the content, accuracy, or privacy practices of third-party websites.

 

 

13. Accessibility and Practical Information

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  • Address: Insulindelaan 136, 5613 BT, Eindhoven

  • Parking: Available on-site. Free parking is available behind the practice at the Albert Heijn underground parking lot or on the opposite side of the ring road.

  • Public transport: Accessible via Line 5 direction ‘t Hofke and get off at Rembrandtplein.

  • Wheelchair accessible

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14. Modification of Terms

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  • Yuan Qi Acupuncture reserves the right to update these Terms & Conditions and Privacy Policy at any time.

  • Changes take effect immediately upon posting on the website.

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15. Acknowledgment

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By using this website or booking an appointment, you confirm that you:

  • Accept the Terms & Conditions, Privacy Policy, and Informed Consent.

  • Understand your obligations regarding payment, cancellations, privacy, and treatment compliance.

  • For minors, a parent/legal guardian consents and attends sessions.

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16. Separate Terms for Martial Arts:

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  • Any martial arts or Qi Gong classes offered by Yuan Qi Acupuncture and Health Center are governed by separate Terms & Conditions, including rules on participation, liability, and parental consent.

  • Clients registering for martial arts classes must review and accept those specific terms in addition to the general website terms.

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These Terms & Conditions, Privacy Policy, and all agreements between the client and Yuan Qi Acupuncture and Health Center are governed by Dutch law. Any disputes arising from these Terms shall be resolved exclusively by the competent courts in the Netherlands.

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